Contact claims
- Claims phone
- 800-922-8228
- Customer service
- 800-922-8228
- File or track a claim online
- https://mwg.aaa.com/insurance/claims-policy-management
- Website
- https://csaa-insurance.aaa.com
CSAA lists this 24/7 number for claims and customer service in Northern California and the AAA Mountain West Group area. Members of other AAA clubs should use the number on their club’s website or policy documents.
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- Walnut Creek, California
- Ownership
- Reciprocal insurance exchange (CSAA Insurance Exchange) with no shareholders. CSAA Insurance Services manages it as attorney-in-fact.
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella
- How it sells
- AAA club insurance agents and branches, and some independent agencies.
- Who can buy
- AAA membership is required. Only members in good standing of an AAA club in CSAA’s service area can apply for auto and home insurance.
- Where it sells
- Sold only in certain AAA club territories, covering all or parts of more than 20 states and Washington, D.C.
- Mobile app
- Yes (AAA club app)
Market share
- Private passenger auto: 1.37% of U.S. premiums written in 2025 ($5.1 billion), the 13th-largest share nationally.
- Homeowners: 0.91% of U.S. premiums written in 2025 ($1.7 billion), the 17th-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- csaa-insurance.aaa.com/content/aaa-ie/b2c/en/primary-nav/contact-us.html (headquarters, claims phone, customer service phone)
- insurance.ca.gov/0250-insurers/0300-insurers/0400-reports-examination/upload/CSA... (ownership, who can buy)
- csaa-insurance.aaa.com (website)
- mwg.aaa.com/insurance/claims-policy-management (claims page, products, mobile app)
- csaa-insurance.aaa.com/content/aaa-ie/b2c/en/primary-nav/press-room/press-articl... (products umbrella)
- csaa-insurance.aaa.com/iahome.html (how it sells)
- csaa-insurance.aaa.com/content/aaa-ie/b2c/en/homepage/clubs-and-counties.html (where it sells)
- mwg.aaa.com/contact-us (club claims phone confirmation)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.