Contact claims
- Claims phone
- 800-692-6326
- Customer service
- 800-692-6326
- File or track a claim online
- https://www.amfam.com/claims
- Website
- https://www.amfam.com
Shown as 1-800-MYAMFAM. The same number handles customer service.
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- Madison, Wisconsin
- Ownership
- Mutual company (American Family Mutual Insurance Company, S.I.).
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella, Motorcycle, Life
- How it sells
- American Family agents, who are independent contractors selling American Family insurance, and online.
- Where it sells
- American Family Insurance-branded coverage is sold in 19 states. Other companies in the group, such as Homesite and Main Street America, sell under their own names and have their own claims numbers.
- Mobile app
- Yes
Market share
- Private passenger auto: 1.53% of U.S. premiums written in 2025 ($5.7 billion), the 10th-largest share nationally.
- Homeowners: 5.15% of U.S. premiums written in 2025 ($9.7 billion), the 6th-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- newsroom.amfam.com/fast-facts (headquarters, how it sells)
- amfam.com/underwriting-companies (ownership)
- amfam.com (website, mobile app)
- amfam.com/contact (claims phone, customer service phone)
- amfam.com/claims (claims page)
- amfam.com/insurance (products)
- amfam.com/agent-only-states (where it sells)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.