Contact claims
- Claims phone
- 888-252-4626
- Customer service
- 800-346-0346
- File or track a claim online
- https://www.auto-owners.com/claims/report-a-claim
- Website
- https://www.auto-owners.com
Auto-Owners asks you to call your local independent agent first. Use this number if your agent is unavailable or it’s after hours.
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- Lansing, Michigan
- Ownership
- Mutual company. Auto-Owners Insurance Company, the group’s largest insurer, is a mutual; its affiliates include several stock insurance companies.
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella, Motorcycle, Life
- How it sells
- Only through independent insurance agents.
- Where it sells
- Operates in 26 states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia and Wisconsin.
- Mobile app
- Yes
Market share
- Private passenger auto: 1.39% of U.S. premiums written in 2025 ($5.2 billion), the 12th-largest share nationally.
- Homeowners: 2.19% of U.S. premiums written in 2025 ($4.1 billion), the 9th-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- auto-owners.com/about/who-we-are (headquarters, ownership)
- auto-owners.com (website)
- auto-owners.com/claims/report-a-claim (claims phone, claims page)
- auto-owners.com/about/contact-us (customer service phone)
- auto-owners.com/insurance (products, how it sells)
- auto-owners.com/about/online-access (mobile app)
- auto-owners.com/about/contact-us/become-an-a-o-agency (where it sells)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.