Citizens Property Insurance Corporation: claims contacts, ownership and market share

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Citizens Property Insurance Corporation

Citizens Property Insurance Corporation

NAIC group: CITIZENS PROP INS CORP (group code 10064)

Contact claims

Claims phone: 866-411-2742
Customer service: 866-411-2742
File or track a claim online: https://www.citizensfla.com/claims
Website: https://www.citizensfla.com

The same 24/7 number reaches the Customer Care Center. Policyholders can also report claims through myPolicy.

Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.

About the company

Headquarters: Tallahassee, Florida
Ownership: Not-for-profit, tax-exempt government entity created by the Florida Legislature in 2002 as the state’s insurer of last resort.
Insurance it sells: Homeowners, Condo, Renters
How it sells: Through Citizens-appointed insurance agents.
Who can buy: For Florida property owners who can’t get comparable coverage from a private insurer. New applicants aren’t eligible if they receive a comparable private-market offer priced within 20% of the Citizens premium.
Where it sells: Florida only.

Market share

Homeowners: 0.80% of U.S. premiums written in 2025 ($1.5 billion), the 19th-largest share nationally.

Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.

Check before you buy or file a complaint

Insurer groups sell through many separate companies, and each is licensed state by state. Look up the exact company on your policy in the NAIC Consumer Insurance Search for licensing, complaint and financial information, or contact your state insurance department. Independent financial strength ratings are published by agencies such as AM Best.

WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.

Sources

citizensfla.com/who-we-are (ownership, where it sells)
citizensfla.com/contactus (headquarters, customer service phone)
citizensfla.com (website)
securesupport.citizensfla.com/app/answers/detail/a_id/2518/~/how-can-i-contact-c... (claims phone)
citizensfla.com/claims (claims page)
securesupport.citizensfla.com/app/answers/detail/a_id/2783/~/what-types-of-homeo... (products)
securesupport.citizensfla.com/app/answers/detail/a_id/2706/~/how-do-i-become-eli... (how it sells, who can buy)
citizensfla.com/mypolicy (mobile app)

Researched Sep 13, 2026. Reviewed Sep 13, 2026.