Contact claims
- Claims phone
- 800-225-2467
- Customer service
- 800-290-8711
- File or track a claim online
- https://www.libertymutual.com/claims-center
- Website
- https://www.libertymutual.com
Shown on Liberty Mutual’s website as 800-2CLAIMS. Small business claims use a different number. You can also text Liberty Mutual at 844-629-8981.
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- Boston, Massachusetts
- Ownership
- Owned by Liberty Mutual Holding Company Inc., a Massachusetts mutual holding company.
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella, Motorcycle
- How it sells
- Independent agents, and directly online and by phone. Liberty Mutual retired its Safeco brand in April 2026, so former Safeco customers may still see that name on older documents.
- Mobile app
- Yes
Market share
- Private passenger auto: 2.81% of U.S. premiums written in 2025 ($10.4 billion), the 7th-largest share nationally.
- Homeowners: 5.51% of U.S. premiums written in 2025 ($10.4 billion), the 4th-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- prnewswire.com/news-releases/liberty-mutual-insurance-reports-fourth-quarter-and... (headquarters)
- libertymutualgroup.com/about-lm/corporate-information/member-information_footer (ownership)
- libertymutual.com (website, products)
- libertymutual.com/customer-support/claims-support (claims phone)
- libertymutual.com/claims-center (claims page)
- libertymutual.com/customer-support (customer service phone, mobile app)
- prnewswire.com/news-releases/liberty-mutual-insurance-retires-safeco-brand-30275... (how it sells)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.