Contact claims
- Claims phone
- 800-367-6564
- Customer service
- 800-232-6600
- File or track a claim online
- https://www.njm.com/insurance/claims
- Website
- https://www.njm.com
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- West Trenton, New Jersey
- Ownership
- NJM says it operates in a mutual fashion for the exclusive benefit of its policyholders.
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella
- How it sells
- Directly, online and by phone, with a small group of exclusive agents supporting personal insurance customers.
- Who can buy
- Personal insurance is offered only to residents of the states NJM serves.
- Where it sells
- Personal auto, homeowners, condo, renters and umbrella insurance are offered only in Connecticut, Maryland, New Jersey, Ohio and Pennsylvania.
Market share
- Private passenger auto: 0.47% of U.S. premiums written in 2025 ($1.7 billion), the 20th-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- njm.com/about (headquarters, how it sells, where it sells)
- njm.com/about/newsroom/news-releases/njm-insurance-group-further-expands-in-the-... (ownership)
- njm.com (website)
- njm.com/insurance/auto/claims (claims phone)
- njm.com/insurance/claims (claims page)
- njm.com/about/contact-us (customer service phone)
- njm.com/insurance/eligibility (products)
- apps.apple.com/us/app/njm-safedrive-go/id1566418670 (mobile app)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.