PURE Insurance (Tokio Marine): claims contacts, ownership and market share

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PURE Insurance (Tokio Marine)

PURE Insurance (Tokio Marine)

NAIC group: TOKIO MARINE HOLDINGS INC GRP (group code 3098)

Contact claims

Claims phone: 888-813-7873
Customer service: 888-813-7873
File or track a claim online: https://www.pureinsurance.com/service/claims
Website: https://www.pureinsurance.com

The same 24/7 number handles general questions.

Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.

About the company

Headquarters: White Plains, New York
Ownership: PURE (Privilege Underwriters Reciprocal Exchange) is a reciprocal exchange owned by its members. Its attorney-in-fact, PURE Risk Management, LLC, is owned by Tokio Marine Holdings, Inc. (Tokyo Stock Exchange: 8766). The NAIC group, Tokio Marine Holdings, also includes other U.S. insurers, so its market share isn’t PURE’s alone.
Insurance it sells: Homeowners, Condo, Auto, Umbrella
How it sells: Through PURE-approved independent brokers.
Who can buy: Designed for high-net-worth households. PURE underwrites every application.
Mobile app: Yes

Market share

Homeowners: 1.03% of U.S. premiums written in 2025 ($2.0 billion), the 14th-largest share nationally.

Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.

Check before you buy or file a complaint

Insurer groups sell through many separate companies, and each is licensed state by state. Look up the exact company on your policy in the NAIC Consumer Insurance Search for licensing, complaint and financial information, or contact your state insurance department. Independent financial strength ratings are published by agencies such as AM Best.

WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.

Sources

floir.gov/docs-sf/property-casualty-libraries/financial-examination-reports/2023... (ownership)
tokiomarinehd.com/en/ir/stock/information.html (ownership ticker)
pureinsurance.com/why-pure (headquarters, who can buy)
pureinsurance.com (website)
pureinsurance.com/service/claims (claims phone, claims page, customer service phone)
pureinsurance.com/coverage-solutions (products)
pureinsurance.com/find-broker (how it sells)
pureinsurance.com/members/pure-mobile-app (mobile app)

Researched Sep 13, 2026. Reviewed Sep 13, 2026.