Contact claims
- Claims phone
- 800-743-5837
- Customer service
- 800-743-5837
- File or track a claim online
- https://www.shelterinsurance.com/claims/
- Website
- https://www.shelterinsurance.com
Shown as 1-800-SHELTER. New claims can be reported 24 hours a day.
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- Columbia, Missouri
- Ownership
- Mutual company owned by its policyholders (Shelter Mutual Insurance Company).
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella, Motorcycle, Life
- How it sells
- Through Shelter agents.
- Where it sells
- Sold by agents in 14 states: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Ohio, Oklahoma and Tennessee. Affiliate AmShield sells through independent agencies in Arizona and Oregon.
- Mobile app
- Yes
Market share
- Private passenger auto: 0.43% of U.S. premiums written in 2025 ($1.6 billion), the 22nd-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- shelterinsurance.com/contactus (claims phone, customer service phone)
- shelterinsurance.com/claims (claims page)
- shelterinsurance.com/aboutshelter (headquarters, ownership, products, how it sells, where it sells)
- shelterinsurance.com/mobileapps (mobile app)
- shelterinsurance.com (website)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.