Contact claims
- Claims phone
- 877-805-9918
- Customer service
- 800-423-6789
- File or track a claim online
- https://www.thehartford.com/claims
- Website
- https://www.thehartford.com
This 24/7 number is for customers of the AARP Auto & Home Insurance Program from The Hartford. Other Hartford personal insurance customers should call 800-243-5860. The customer service number shown is for AARP program auto policies; AARP program home policies use 800-423-0567.
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- Hartford, Connecticut
- Ownership
- Publicly traded: The Hartford Insurance Group, Inc. (NYSE: HIG).
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella
- How it sells
- Mostly directly to AARP members through the AARP Auto & Home Insurance Program, and also through independent agents.
- Who can buy
- The AARP Auto & Home Insurance Program requires AARP membership and is for people 50 and older. Customers outside the program are served mainly through independent agents.
- Where it sells
- The Hartford doesn’t write new homeowners insurance in every area, including California and Florida.
- Mobile app
- Yes
Market share
- Private passenger auto: 0.62% of U.S. premiums written in 2025 ($2.3 billion), the 19th-largest share nationally.
- Homeowners: 0.69% of U.S. premiums written in 2025 ($1.3 billion), the 22nd-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- sec.gov/Archives/edgar/data/874766/000087476626000012/hig-20251231.htm (headquarters, ownership, how it sells)
- thehartford.com (website)
- thehartford.com/car-insurance/claims (claims phone)
- thehartford.com/claims (claims page, mobile app)
- thehartford.com/contact-the-hartford/auto-homeowners (customer service phone)
- thehartford.com/aarp (products, who can buy, where it sells)
- thehartford.com/homeowners-insurance/claims (home claims phone)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.