Contact claims
- Claims phone
- 800-531-8722
- Customer service
- 800-531-8722
- File or track a claim online
- https://www.usaa.com/support/insurance/claims/
- Website
- https://www.usaa.com
Numbers were checked against the company’s own website on Sep 13, 2026. Your policy documents and ID card list the right number for your policy, which can differ by product or state.
About the company
- Headquarters
- San Antonio, Texas
- Ownership
- Member-owned reciprocal insurance exchange (United Services Automobile Association).
- Insurance it sells
- Auto, Homeowners, Renters, Condo, Umbrella, Motorcycle, Life
- How it sells
- Directly to members, online, by phone and in the USAA app.
- Who can buy
- Membership is required. It’s open to people who are serving or have served in the U.S. military and to eligible family members, such as spouses and children. USAA lists other ways to qualify on its membership page.
- Mobile app
- Yes
Market share
- Private passenger auto: 6.19% of U.S. premiums written in 2025 ($23.0 billion), the 5th-largest share nationally.
- Homeowners: 7.02% of U.S. premiums written in 2025 ($13.3 billion), the 3rd-largest share nationally.
Source: NAIC, 2025 Top 25 Groups and Companies by Countrywide Premium. Market share measures size only. It says nothing about price, service, or how claims are handled.
WhyInsurance.me doesn’t rate, rank, or recommend insurers. This profile is editorial reference information, not an advertisement, and no company paid to appear or to review it.
Sources
- usaa.com/about/corporate/bylaws (headquarters, ownership)
- usaa.com (website)
- usaa.com/support/insurance/claims (claims phone, claims page, how it sells, mobile app)
- usaa.com/support (customer service phone)
- usaa.com/insurance (products)
- usaa.com/membership/about (who can buy)
Researched Sep 13, 2026. Reviewed Sep 13, 2026.